www.optisurface.com

OptiSurface Support Center

Search for any help questions or topics.

OSEng.dll Getting Quarantined by Anti-Virus

Avatar
Ed Foronda
Updated 5 months ago
Problem

I downloaded this version (OSDSetupV1.4.5.exe) and tried to install it but right at the end of the installing process it says that it can’t run and Sophos (my anti-virus software) pops up with a Mal/RufTar-c virus and quarantines it. The file that is quarantined is called OSEng.dll and is located in OptiSurface folder.

Solution

OSEng.dll needs to communicate with our license server and that is why your antivirus software probably quarantined it. Please adjust your antivirus software to allow OSEng.dll access to the internet.




Did this answer your question?
😞 😐 πŸ˜ƒ