OptiSurface Support Center

         Welcome to the OptiSurface Support Center! Please use our search box to the right to get answers fast (it's a bit like tapping directly into our brains).  If you're still stuck, click the 'Contact support' button to the right and we will do our best to get you out of your bind.  Also our 'Give feedback' section is a great way to get your ideas heard. We are here to make sure of your OptiSurface success.                    Ed, Support Engineer, Davco OptiSurface Pty Ltd

Knowledge Base

  1. Most Important Articles 

    1. Recent Knowledgebase Updates List
    2. OptiSurface Designer Release Notes
    3. Not Seeing the .gps File on Trimble FMX
  2. News and Press 

    1. Latest OptiSurface News Is On Twitter
    2. OptiSurface In Press
    3. OptiSurface in Press: Farm Forum Magazine
    4. OptiSurface in Press: Brownfield AgNews - The Benefits of Reshaping Fields
    5. OptiSurface in Press: PrecisionAg Buyer's Guide - How to Improve Farm Profit With GPS Landforming
  3. Testimonials 

    1. Farmer Testimonials
    2. Consultant Testimonials
    3. Contractor Testimonials
    4. Dealer Testimonials
  4. OptiSurface Designer V2 Guide 

    1. 1 Introduction
    2. 2 Getting to Know OptiSurface Designer
    3. 2.1 Tool Bars
    4. 2.2 Navigating In OptiSurface Designer
    5. 2.3 Topographic Surface Properties Dialog
  5. Procedures 

    1. Working with OptiSurface and Topcon
    2. Showing Elevation Figures in Cut/Fill Map
    3. Adding A Master Benchmark
    4. Step-By-Step Drainage Analysis Procedure
    5. Step-By-Step Runoff Analysis Procedure
  6. Example Designs 

    1. Example 1: Sugarland with OptiSurface1D
    2. Example 2: Smooth Curves with OptiSurface1D
    3. Example 3: African Pivot with OptiSurface2D
    4. Example 4: To Ditch or Not to Ditch using OptiSurface 4D
    5. Example 5: Lay of the Land with OptiSurface 4D
  7. Licensing and Credits 

    1. Third Party Software Acknowledgements
    2. Cannot Access OptiSurface Designer
    3. Error Codes for Licenses
    4. How to Check Your OptiSurface Webstore Credit Count
    5. OptiSurface Incab Activation Steps
  8. Video Tutorials 

    1. How To Use OptiSurface Designer With John Deere iGrade Plane Control
    2. Importing the gps File to Trimble FMX or FM-1000
    3. Moving the Benchmark to Align with the Field with Trimble FM-1000 or FMX
    4. Exporting Survey from TopCon AgForm3D for OptiSurface Import
    5. Navigation in with the User Interface
  9. Tips and Tricks 

    1. Erosion Control Banks & Waterway
    2. Drainage Design Solutions of Different Topographies
    3. Runoff vs Slope
    4. Trimble Field Level II Do Not Show the .gps File
    5. Minimum Recommended Smoothing Distance For Export To Trimble Field Level 2
  10. General 

    1. Accuracy of RTK and RTX GPS
    2. Export To Field Level .gps File From UTM Coordinate System
    3. How Often Does The Earthworks Need To Be Done?
    4. GPS Accuracy Affected by Solar Activities
    5. Is OptiSurface Compatible with John Deere?
  11. Troubleshooting 

    1. GPS Not Working For OptiSurface Cloud
    2. Coordinate System Differences with Different GPS Systems
    3. Cannot Calculate with OSDv2.5
    4. Activating OptiSurface Designer and Firewall Parameters
    5. OptiSurface Cloud Link Not Working
  12. OptiSurface Designer v1.4 Guide 

    1. 1 Introduction
    2. 2 Getting to Know OptiSurface Designer
    3. 2.1 Tool Bars
    4. 2.2 Navigating in OptiSurface Designer
    5. 2.3 Auto-BackUp Files
  13. All articles 

    1. 1 Introduction
    2. Runoff Analysis
    3. Recent Knowledgebase Updates List
    4. Example 1: Sugarland with OptiSurface1D
    5. 1 Introduction
    258 articles 

Feedback and Knowledge Base